Refund & Cancellation Policy

Bookings are requests

SalonTown lets you send a booking request to a salon for a time with a hairstylist. A request is not a confirmed appointment. The salon confirms it, suggests another time for you to accept, or declines it, and the app tells you when it replies.

SalonTown is operated by Bluerhino. The salons are independent businesses that set their own services and prices and provide the services themselves.

What you pay, and when

• Platform fee, paid online. When you send a request, you pay a platform fee of 10% of the booking's price online, through our payment partner Razorpay. The request reaches the salon only after this payment goes through.
• The rest, paid at the salon. The remaining amount is paid at the salon, directly to the salon.
• The Review & Request screen shows both amounts before you pay.
• Coupons. A SalonTown coupon reduces only the platform fee. It does not change the amount you pay at the salon.

Requests you don't pay for

While you pay, the time you picked is held for you for about 15 minutes. If the payment isn't completed in that time, the hold ends, the slot is released, and nothing is charged.

If a payment still goes through after the hold has ended, it is refunded in full.

When the platform fee is refunded

The platform fee is refunded in full, automatically, to the payment method you used, if:

• the salon declines your request;
• the salon cancels your booking;
• your request expires without an answer from the salon; or
• you cancel your request or booking in the app.

You don't need to ask for these refunds. Once your visit has taken place, the platform fee is not refunded.

How long refunds take

We start the refund as soon as the booking ends. It usually reaches you within 5 to 7 business days, depending on your bank or card issuer. The booking's status in the app shows when the refund has been issued.

How to cancel

1. Open SalonTown and go to Appointments.
2. Open the booking and choose Cancel Request or Cancel Booking.

The salon is told straight away, and your platform fee is refunded as described above. To change the time instead, choose Reschedule and pick a new slot; the salon confirms the new time.

Payments at the salon

Anything you pay at the salon is settled between you and the salon. SalonTown does not collect these payments, so refunds of them, and questions about the service or its price, are handled by the salon. If you can't resolve something with the salon, contact us and we'll try to help.

Questions and disputes

If a refund hasn't arrived, or you think you were charged wrongly, contact us with the booking code shown on the booking in the app.

• Email: contact.bluerhino@gmail.com
• Phone: +91 89701 05952
• Address: Bluerhino, D Block, 31st, 498, Cross, 14th Main Rd, near Last Stop, JP Nagar, Mysuru, Karnataka 570031

See also our terms of service, privacy policy and contact page.